Terms of Service

By accessing or using our website at www.ignitiondigitalai.com, submitting a form, requesting a quote, or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use the website or our services.

These Terms should be read together with our Privacy Policy, Cookie Policy, and any service-specific terms referenced in your quote.

• "We", "Us", "Our" — Ignition DigitalAI, operated from New South Wales, Australia.
• "You", "Your" — the individual or entity using our website or services.
• "Services" — all services we offer, including but not limited to website development, AI chatbots, Document AI (RAG), automation, mobile app development, and maintenance.
• "Website" — the website at ignitiondigitalai.com and all subdomains.
• "Client Portal" — the authenticated area at /portal where clients access projects, documents, and account settings.
• "Quote" — a formal pricing proposal issued by us for services.

To use our website and services you must:

• Be at least 18 years of age
• Have the legal authority to enter into a binding agreement (if acting on behalf of a business)
• Provide accurate and complete information when required

• Accounts for the client portal and admin area are invite-only. There is no public registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately if you become aware of any unauthorised use of your account.
• Accounts are personal and must not be shared with others.
• We reserve the right to deactivate accounts that violate these Terms or are inactive for an extended period.

For password requirements and security practices, see our Password Policy.

You agree to use our website and services only for lawful purposes. You must not:

• Attempt to gain unauthorised access to any part of our systems
• Transmit malware, viruses, or any harmful code
• Interfere with the operation or performance of our website
• Use automated tools to scrape, crawl, or extract data without our prior written permission
• Impersonate any person or entity
• Upload illegal, defamatory, or infringing content
• Use our services to send spam or unsolicited communications
• Reverse-engineer, decompile, or disassemble any part of our systems

We may suspend or terminate your access immediately if we reasonably believe you have breached these restrictions.

All content on our website — including text, graphics, logos, images, code, designs, and software — is owned by Ignition DigitalAI or licensed to us, and is protected by Australian and international intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from our content without our written permission.
• Our trademarks and trade dress may not be used without prior written consent.
• For intellectual property rights relating to client work (projects, deliverables, and custom code), the terms specified in your quote and/or project contract apply.

If you submit content to us (via forms, the client portal, or during service delivery):

• You retain ownership of the content you provide
• You grant us a non-exclusive licence to use that content for the purpose of delivering the requested services
• You warrant that you have the necessary rights and permissions for all content you submit, and that it does not infringe any third-party rights
• We may remove content that violates these Terms or applicable law

We provide the following services to Australian SMBs:

• Template websites — Professional websites built on WordPress, Shopify, Wix, BigCommerce, Drupal, or Squarespace
• Custom websites — Bespoke websites built with modern frameworks (Next.js, Vue, BigCommerce custom, WordPress custom, Drupal custom)
• AI chatbots — Managed chatbots with knowledge-base training, lead capture, and CRM integration
• Document AI (RAG) — AI grounded in your business documents for accuracy-critical responses
• Automation & integrations — Workflow automation using Zapier, Make, or custom APIs
• Mobile apps (MVPs) — Cross-platform iOS and Android apps using Flutter or React Native
• Maintenance & support — Ongoing security updates, monitoring, and content support

Specific scope, deliverables, timelines, and pricing are defined in individual quotes. General service descriptions on our website are indicative only and subject to final scoping.

Our website may contain links to third-party websites and services. We are not responsible for the content, privacy practices, or availability of these external sites. Accessing them is at your own risk.

• We strive for high availability but do not guarantee uninterrupted access to our website or services.
• We may suspend access temporarily for maintenance, updates, or security purposes (with reasonable notice where possible).
• We are not liable for downtime caused by factors outside our reasonable control, including internet outages, third-party service failures, or force majeure events.

To the maximum extent permitted by law:

• Our website and services are provided on an "as is" and "as available" basis.
• We make no representations or warranties, express or implied, about the accuracy, reliability, completeness, or suitability of our website content or services.
• We do not warrant that our website will be error-free, 100% secure, or uninterrupted. We cannot guarantee 100% uptime.
• For AI services specifically: AI may produce inaccurate or "hallucinated" responses. AI outputs should not be solely relied upon for critical decisions. We implement guardrails and testing, but cannot guarantee 100% accuracy.

These disclaimers are subject to the limitations set out in the Australian Consumer Law section below.

To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• Our total aggregate liability to you for any claim arising from or related to our services is limited to the total amount you paid us for services in the 12 months preceding the claim.
• These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise).

These limitations do not apply to liabilities that cannot be excluded or limited under Australian law.

Nothing in these Terms is intended to exclude, restrict, or modify your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Our services come with guarantees that cannot be excluded under Australian Consumer Law. If our services fail to meet a consumer guarantee, you may be entitled to a remedy including a refund, repair, or compensation for any reasonably foreseeable loss or damage.

For services not ordinarily acquired for personal, domestic, or household use, our liability for breach of a non-excludable condition or warranty is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

You agree to indemnify and hold harmless Ignition DigitalAI and its directors, employees, and contractors from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any applicable law or regulation
• Your infringement of the intellectual property or other rights of any third party
• Content you submit or actions you take through our website or services

• We may suspend or terminate your access to our website or services at any time if you breach these Terms, without prior notice.
• You may terminate your account by contacting us at https://ignitiondigitalai.com/contact.
• Upon termination, provisions that by their nature should survive (including intellectual property, limitation of liability, indemnification, and governing law) will continue in effect.

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from or in connection with these Terms are subject to the exclusive jurisdiction of the courts of New South Wales.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

We may modify these Terms at any time by posting the updated version on this page. The "Last updated" date at the top of this page indicates when the Terms were last revised.

Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

If you have questions about these Terms, please contact us:

• Email: https://ignitiondigitalai.com/contact
• Location: New South Wales, Australia