What's included
Security updates and patches
Regular backups (daily or weekly)
Uptime monitoring and alerting
Performance checks and optimisation
SSL certificate monitoring
Content update hours (plan-dependent)
Monthly reporting
AI knowledge base updates (AI plans)
Conversation review and training (AI plans)
Priority support (higher plans)
What maintenance covers
Different digital assets have different maintenance needs. Here's what's typically required:
Websites
Security updates (WordPress core, plugins, themes)
SSL certificate monitoring and renewal
Uptime monitoring and alerting
Performance checks and optimisation
Regular backups (daily or weekly)
Content updates (plan-dependent hours)
Broken link checks
Analytics review and reporting
Mobile apps
iOS/Android version compatibility updates
Backend/API maintenance
Bug fixes and stability improvements
App Store/Google Play compliance
Push notification service maintenance
Performance monitoring
User feedback triage
AI services (Chatbots & RAG)
Model/API updates as providers evolve
Knowledge base updates and re-indexing
Conversation log review and training refinement
Integration maintenance (CRM, booking, etc.)
Usage monitoring and cost tracking
Guardrail and fallback tuning
Performance optimisation
Why maintenance matters
60% of small businesses that suffer a significant cyber incident close within 6 months. Regular maintenance isn't optional—it's risk management.
28%
of WordPress sites have known vulnerabilities
$25K
average SMB cybersecurity incident cost (USD)
60%
of breached SMBs close within 6 months
Realistic expectations
SMB Timeframes
- • Response times: 4-48 hours depending on plan (not instant)
- • Support hours: Business hours AEST/AEDT, Monday-Friday
- • No 24/7 SLA: We're a small team, not an enterprise SOC
- • Emergency support: Available but at premium rates
- • Proactive, not reactive: We catch most issues before you notice them
Is this right for you?
Best fit
- •Any business website that must stay secure
- •Sites with regular content updates
- •E-commerce stores with customer data
- •Businesses without internal IT resources
- •AI services needing ongoing optimisation
May not be ideal if
- •Static sites with no updates needed
- •Businesses with internal dev/IT teams
- •Those expecting instant 24/7 response
Packages
Basic Care
Essential maintenance for peace of mind. Security updates, w...
$99/mo
Security updates and patches
Weekly backups
Uptime monitoring (with alerts)
Standard Care
PopularOur most popular plan: maintenance plus 2 hours of content u...
$199/mo
Everything in Basic Care
Daily backups
Performance monitoring
Premium Care
White-glove care for business-critical sites. Includes 5 hou...
$399/mo
Everything in Standard Care
Hourly backups (business hours)
5 hours content/dev work monthly
How we work together
1
Audit
We assess your current setup, identify risks, and recommend a plan.
2
Onboarding
Access setup, backup configuration, monitoring deployment.
3
Monthly cycle
Updates, backups, monitoring, and any content changes within plan hours.
4
Reporting
Monthly summary of work done, issues found, and recommendations.
5
Review
Quarterly review to assess needs and adjust if required.