Essentials

Yes, they should. Transparency builds trust and can matter under Australian consumer law. We implement clear disclosure that the user is interacting with an AI assistant, and we provide a path to human support when needed.

For common FAQ-style questions with good source content, accuracy is often strong. For edge cases or questions outside the knowledge base, accuracy can vary. That’s why we use guardrails, clear limitations, and human handover for sensitive topics. When accuracy is critical, we will implement a full document-grounded AI (RAG) so answers are based on your documents.

It depends on the implementation. We prioritise privacy-first, secure data delivery: - Minimise data collection - Use providers/settings that don’t train public models on your business data - Add consent/disclosure flows where appropriate - Keep logs and access controlled We’ll talk through your requirements and recommend an approach aligned to Australian privacy expectations. (We’re developers, not legal advisors, please consult a qualified legal professional for your specific compliance requirements.)